Shipping policy
We are committed to delivering your order quickly and safely. Please review our shipping terms below.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays).
During high-demand periods, processing may take slightly longer.
Shipping Time
Estimated delivery times:
- UAE: Same day delivery for orders placed before 4 pm.
- GCC (Saudi, Qatar, Kuwait, Bahrain, Oman): 3–7 business days
- International: 5–10 business days
Please note that delivery times are estimates and may vary due to customs or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout.
- Free shipping on orders within Dubai.
- Standard shipping fees apply to all other orders.
Order Tracking
Once your order is shipped, you will receive tracking updates via email.
Customs & Duties
For international orders, customs duties and taxes may apply depending on your country.
These charges are the responsibility of the customer.
Shipping Address
Please ensure all shipping details are correct at checkout.
We are not responsible for delays or lost packages due to incorrect addresses.
Delayed or Lost Packages
If your order is delayed or lost, please contact us at:
📧 contact@offsecrets.com
We will assist you in resolving the issue as quickly as possible.
Contact
For any shipping-related questions, feel free to contact us:
📧 contact@offsecrets.com